This is a full-time position, with full benefits including dental care and health insurance, 3 weeks paid vacation, an RRSP matching program and future growth opportunities.

Salary Range is $60,000-$65,000.

TalentSphere Staffing Solutions is partnered with an industry leader in the HVAC distribution space. They are a Canadian company, with an employee focused culture, that puts teamwork and customer service as their focus and invests in the long-term success of their employees. We are looking for a new Customer Service Representative for their Surrey office.

You’ll be responsible for preparing proposals, processing and tracking orders, and providing exceptional customer service. If you’re organized, proactive, and eager to grow within a thriving industry, we’d love to hear from you.

Key Responsibilities

• Partner closely with Project Managers and Sales team members to keep projects and day-to-day operations running efficiently
• Deliver outstanding customer service that builds trust and long-term client relationships
• Process customer orders from start to finish, proactively identifying and resolving any discrepancies
• Track shipments and provide clear, timely updates and estimated delivery times to customers
• Communicate with customers via email and phone to confirm order arrivals and answer questions
• Support estimating and sales efforts by assisting with pricing and bid submissions
• Prepare, organize, and submit technical and project documentation with accuracy and attention to detail
• Represent the company at customer-facing events such as open houses, lunches, and sporting events
• Continuously expand your product and industry knowledge through self-directed learning and manufacturer training

Required Skills & Experience

• Minimum 3 years of relevant experience is preferred.
• Strong communication and interpersonal skills.
• Professional, friendly, and confident when representing the company
• Post-secondary education (College or University) preferred
• Strong computer skills, proficient with the Microsoft Office suite (including Excel, and Word)
• Self-motivated, resourceful, and eager to learn
• Ability to adapt to changing priorities and work independently
• Strong attention to detail and organizational skills

If this position is of interest to you, please hit “Easily Apply” to complete your application.