HVAC Technical Service Representative

This is a full-time position, with full benefits including dental care, vision care and health insurance, paid vacation, and career development opportunities.

TalentSphere Staffing Solutions has partnered with a well-established and growing HVAC distributor. This privately owned Canadian company is known for its innovative, high-quality heat pump technology and commitment to energy efficiency. With a strong reputation in the market, the organization is focused on helping reduce carbon emissions through advanced HVAC solutions.

We are seeking a HVAC Technical Service Representative to join their existing team in the lower mainland.

Position Overview

The HVAC Technical Service Representative will play a key role in supporting contractors, customers, and internal teams by providing product training, troubleshooting assistance, and technical guidance related to heat pumps and ductless HVAC systems.

Primary Responsibilities

• Develop and conduct educational sessions for HVAC professionals on the proper setup, maintenance, and repair of heating and cooling equipment, including mini-split and heat pump systems.
• Act as the senior point of contact for complex service-related issues, assisting technicians with diagnosing system malfunctions such as control board failures, communication faults, operational errors, and performance concerns through phone, virtual, and onsite support.
• Evaluate and process warranty-related cases by reviewing technical details, identifying root causes, and assisting with claim resolutions.
• Assist in maintaining and reviewing technical resources such as installation instructions, engineering submittals, product specifications, service procedures, and operational documentation.
• Investigate recurring equipment issues and analyze service trends to distinguish between manufacturing defects and installation-related concerns, then communicate findings to production teams for quality improvement.
• Provide ongoing product and technical assistance to contractors, clients, and internal departments, ensuring timely issue resolution and customer satisfaction.

Qualifications

• Minimum 3 years of experience within the HVAC industry, specifically involving technical service, diagnostics, field support, or equipment training related to air conditioning systems, heat pumps, or ductless technologies in residential and/or commercial applications.
• Strong understanding of HVAC system operation and troubleshooting practices; previous installation experience is considered beneficial.
• Experience delivering technical instruction or supporting contractors and customers in a service-focused environment is preferred.
• Must possess the required industry certifications and valid trade licenses.
• Ability to travel periodically for field support and training assignments

What’s in it for you?

The opportunity to join a growing organization where you are able to make an impact, and lead. This position comes with extended health care, dental, vision coverage, and life insurance.

If this position is of interest to you, please hit "Easily Apply" to complete your application.