Poor staff retention rates cost employers valuable time and money, which in the current climate just isn’t an option. When your own HR department is relatively small – or non-existent – and outsourcing HR services isn’t viable, how you tackle retention is crucial. How can you keep costs down and still maintain staff development?

• The need for appraisals
• Benefits to your staff
• Preparation
• Mapping their career
• In the appraisal
• Handling confrontation
• Post-appraisal action
• The need for appraisals