Staffing a Shared Service Centre
In the last few years, companies aiming to reduce the cost of certain central functions – such as finance, HR and processing – have increasingly turned to shared service centres (SSC) to reduce internal overheads through eliminating unnecessary duplication and improving process efficiencies. SSCs achieve this by standardising technologies, simplifying processes and consolidating or eliminating redundant resources, and there are many implications for recruitment and retention specific to implementing the SSC concept.
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