Most managers thrive when it comes to evaluating an employee’s success related to the hard skills of a role. Achieving measurable quotas, meeting quantifiable objectives, or directly contributing to profit or cost savings are black-and-white and leave little room for subjectivity or interpretation. The challenge most face is in evaluating the soft skills of every role; regardless of the behavioral profiling tools, the interviewing forms, or the qualification summaries utilized, the key is to define what those desired soft skills […]